| Is there sales tax online?
Items sold by Angara.com and shipped to any destination in the state of New York, New Jersey and California are subject to sales tax. |
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| Is it safe to buy a diamond online?
Angara offers a safe, risk-free way to buy diamonds online, with the highest quality standards and only the most widely respected and recognized certifications. All of our loose diamonds are accompanied by grading reports from the laboratories of the Gemological Institute of America (GIA) and the American Gem Society (AGS). Some of our jewelry items are also graded by the European Gemological Laboratory (EGL) and the International Gemological Institute (IGI).
If you are not completely satisfied and want a refund or exchange, Angara offers a 60-day money back guarantee for items in their original condition accompanied by a sales receipt. |
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| How do I know if the diamond I receive is the quality I purchased?
Each of our loose diamonds is accompanied by a grading report, or certification, as proof of the diamond's quality, value and identity. All of our loose diamonds are graded by the laboratories of the Gemological Institute of America (GIA) and the American Gem Society (AGS), two of the most widely respected and recognized independent diamond laboratories in the world. |
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| What is a diamond certification?
A diamond certificate, or grading report, is a detailed evaluation of the diamond's quality. Essentially a unique "fingerprint" for the stone, a certificate also provides proof the diamond's value and identity. Different laboratories with varying standards may issue certificates, but Angara only sells diamonds graded by the most widely respected and recognized independent diamond laboratories in the world. |
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| Are Angara diamonds certified?
Yes. All of our loose diamonds are graded by the laboratories of the Gemological Institute of America (GIA) and the American Gem Society (AGS). Some of our jewelry items are also graded by the European Gemological Laboratory (EGL) and the International Gemological Institute (IGI). |
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| Is it safe to use my credit card?
Angara is registered with Verisign, the leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. All information sent to us through our website is automatically encrypted for safe storage. Angara uses what is known as SSL (Secure Socket Layers). SSL is the industry standard method for computers to communicate securely without risk of data interception manipulation, or recipient impersonation. We also give you a choice of transaction options when making your purchase. We can process your credit card immediately for instant approval, which will expedite transfer of funds and minimize the delay in shipping your Angara purchases. Or, there's always the telephone. Give us a call and one of our friendly representatives will take your credit card number and verify the details of your order. |
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| Are shipments insured?
Yes, shipments are risk-free: We fully insure your shipment from the moment it leaves Angara to when it arrives at your door. However, in the event of a return, you are responsible for insuring the item. |
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| How can I get an item repaired?
For repairs, you can send the item back to us and we will evaluate it on a case-by-case basis. |
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| What is a Angara Rating?
Deciding which diamond to buy is easier than ever. Thanks to our exclusive Angara Rating system, you'll get the one number that helps the most in judging your diamond's quality. Our gemologists have developed a proprietary formula which analyzes each diamond's data using a variety of different criteria (including color, cut, clarity, fluorescence, culet, girdle, polish and symmetry) to come up with the one number that will guide you to the perfect ring.
Under Angara's Angara Rating system, we only choose diamonds that meet our strictest requirements. Therefore, only diamonds with Angara Ratings above 80 are accepted. |
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| What is your position on conflict-free diamonds?
Angara supports all industry efforts to end trafficking of conflict diamonds. We only obtain diamonds from reputable sources that comply with the international monitoring system known as the Kimberly Process, which requires manufacturers to supply retailers with documentation that their diamonds were received through legitimate channels. |
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| Do you ship overseas?
- Angara does not offer Free Shipping for shipments sent outside USA. A separate charge is levied depending on destination.
- Customers are liable to pay the local import duties/taxes, as applicable in their country of import.
- All returns/exchanges from International destinations, will be shipped by customers at their cost with full value insurance of all items being returned. Any import duty required to be paid by Angara for such returns, will be deducted from the refund to be processed for customer, if any. |
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| Can I order by phone?
Yes, you can certainly order by phone. Please call US 888-926-4272 to speak to one of our diamond and jewelry experts. |
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| How will my order be shipped?
Angara offers free shipping via FedEx on all purchases within the U.S. For purchases under $500, your order will be shipped FedEx 2Day. For purchases over $500, your order will be shipped FedEx Priority Overnight. |
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| What if I need my diamond ring resized?
We offer one free lifetime ring resizing. |
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| What payment methods do you accept?
We accept American Express, MasterCard and Visa, as well as check and wire transfers sent in U.S. dollars. |
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How do I know if you received my order?
After you click Submit Order, you should receive a confirmation Email for your order. If you do not receive a confirmation Email, please contact us at customerservice@angara.com. |
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| Can I customize a piece of jewelry?
Only our engagement rings can be customized, through our Ring Builder. |
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| Can I choose to buy a loose diamond, or a setting without a stone?
You can buy a loose diamond at Angara, but we do not offer settings for sale without a stone. |
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| What is the Angara Guarantee?
Angara offers 100% of your money back, no questions asked, if your merchandise is returned within 60 days of receipt. |
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| What browsers/technology do I need to have?
We recommend Firefox 1.5, Internet Explorer 6.0+ and the new Flash 9.0 for a great experience browsing our site. |
