| At Angara, we take pride in customer delight. We take special care to ensure that every product exceeds your expectations. However, if for any reason you would like to exchange or refund, Angara offers a 60-day money back guarantee for items in their original condition accompanied by a receipt.
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| 1) Product must be returned within 60 days from the date of shipment. The date of shipment is specified in the Angara invoice. |
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| 2) Get your Return Authorization Code by calling 1-888-926-4272 or by e-mailing us at customerservice@angara.com. An Angara Advisor will send you a return authorization email. Include a copy of that email in your return package. In some cases, a verbal return code is allowed - please indicate such code with your return letter. |
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| 3) Include all original packaging, certificates and materials. |
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| 4) Ship your item fully insured. To insure your package, check the price of the item on your invoice. If it is less than $500, you can ship via any carrier. If it is more than $500, ship via U.S. Postal Registered Mail (or any other carrier that insures the parcel for its full value). Insure your package for the total value of the contents and request a return receipt for confirmation. |
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| 5) All return requests will be processed only after our laboratory verifies the condition of the item. |
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| 6) Returns take approximately seven business days to process upon the receipt of the item. For International Returns (from outside USA), customer will also be charged any import duty that may be paid by us towards re-import of articles into USA. |
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| 7) The following items will not be accepted for returns: |
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Any item with evidence of damage, wear, engraving, alterations or resizing by a jeweler other than Angara |
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Improperly packaged or uninsured items |
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Packages without an Angara return code (e-mail or verbal) |
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Hand crafted Jewelry and Customized Jewelry - All jewelry under 'Build-your-own-Jewelry' is Customized Jewelry. In such cases, we may, at our discretion, offer exchange for same or higher value items only. |
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| 8) The refund may take up to 7 working days to show up in your credit card account. |
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| Want the same item in a different size, or need your piece repaired? Please call 1-888-926-4272 for assistance from diamond and jewelry experts. |
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