We’re still pinching ourselves! After securing the #10 spot within the Retail category on Fast Company’s prestigious list of the Most Innovative Companies of 2024, we’re over the moon to announce yet another triumph. Angara.com has received the 2023 Bizrate Insights Circle of Excellence Award for exceptional customer service for the second consecutive year, adding to our previous wins in 2019 and 2022. And you know what, we owe it all to you – our amazing customers!
About Bizrate Insights Circle of Excellence Award
Presented by Bizrate Insights, the Bizrate Circle of Excellence Award is a recognition bestowed upon those retailers who have provided outstanding online services and experiences. It’s evaluated after gathering verified customer feedback, aka your feedback, throughout a one-year period. Additionally, winners receive ratings that exceed the Bizrate Insights North America Network average. These ratings are derived from customer feedback collected at the point of sale and after the delivery of goods with a focus on eight essential satisfaction indicators:
Point-of-Sale Metrics
- Overall Satisfaction
- Product Selection
- Chequeout
- Ease of Finding Products
Post-Order Fulfilment Metrics
- Repurchase Intent
- Product Met Expectations
- On-Time Delivery of the Order
- Customer Support Assistance
In the award period spanning January 1, 2023, to December 31, 2023, Angara.com showcased its dominance, outshining its competitors with remarkable ratings across key satisfaction indicators. Bizrate’s customer satisfaction ratings only reflect our unwavering commitment to providing an exceptional online jewellery shopping experience:
- Overall Satisfaction: 9.4 out of 10
- On-Time Delivery: 9.6 out of 10
- Product Availability: 9.7 out of 10
- Likelihood to Recommend: 9.3 out of 10
- Satisfaction With Chequeout: 9.5 out of 10
- Design of Site: 9.3 out of 10
- Customer Support: 9.3 out of 10
- Product Met Expectations: 9.4 out of 10
A heartfelt thanks to you all. It’s your support and trust in us that made this tremendous achievement possible. We want to thank you for your feedback and for continuing to choose to Celebrate With Colour with Angara.
A Message from Our CEO
“We are honoured to have received the Bizrate Circle of Excellence Award for the second year in a row. Knowing that our customers helped us win this award makes this victory even sweeter. At Angara, customer satisfaction is our top priority. We strive to create memorable experiences for every shopper, offering not just exquisite jewellery, but also unparalleled service and support.”
– Ankur Daga, CEO of Angara
Our success in clinching the 2023 Bizrate Circle of Excellence Award underscores our position as a leader in the online jewellery industry. With a legacy rooted in gemstones, craftsmanship, authenticity and innovation, we promise to continue to redefine the standards of excellence in customer service and hope that you continue your jewellery saga with us.
Learn More About Angara
Founded in 2005 by husband-wife duo Ankur and Aditi Daga, Angara has established itself as a leading online retailer specializing in handcrafted fine jewellery. Each piece, adorned with natural-coloured gemstones, high-quality diamonds and pearls, is made-to-order, ensuring a unique and personalized experience for every customer. We’re a vertically integrated company with deep familial roots in the gemstone business that span hundreds of years. This helps us handle every step of the jewellery-making process in-house to ensure you only get the highest standards of quality and craftsmanship from us. With headquarters in Los Angeles, California, Angara’s global presence extends to offices in India, Thailand, Ireland, Australia, and Canada.
Haven’t experienced our top-notch quality and customer service yet? Go ahead and buy yourself or your loved one fine jewellery from Angara.com right away. You’re sure to find what you’re looking for.
For more updates and exciting announcements, please follow @AngaraJewellery on Instagram, Facebook, Twitter, and Pinterest.
